Who we are

Key Photography is based in the south-east Perth metro area in Western Australia. We’ve photographed over 10,000 Perth properties during the past 10 years, from picture-perfect multi-million dollar mansions to dilapidated properties, so we’ve seen it all.  We specialise in attention to detail and agents love our work. We’ve never had a client that we couldn’t satisfy so we must be doing something right!

Our guiding principles

  1. Integrity.

    • We will, above all, be honest, trustworthy and reliable because a business that is not will only survive for so long. Real estate is a small world and bad news travels quickly.

    • We’re only human and we make mistakes. However, when we do, we will admit to it, do whatever we can to fix it (even if it means we make a loss on a job) and change the way we do things to ensure that it never happens again.

    • Integrity is important because integrity leads to trust, which leads to repeat business, which leads to profitability.

  2. Quality.

    • We will always deliver the best photos possible.

    • We will strive to keep up-to-date and ahead of the pack with the latest trends and techniques.

    • If we lose a client, we will work out why and how that happened and, if appropriate, seek to win back that client.

    • If necessary, we will replace skies, lawns and pool water (as long as the photos don’t mislead).

  3. Service.

    • Our overriding aim is to exceed our clients’ expectations.

    • We will liaise with owners and tenants directly, where possible, and keep the agent in the loop at all times.

    • We will deliver photos the next working day, preferably by the start of business.

    • We won’t charge extra for travel within the Perth metropolitan area.

    • We will pick up keys and return them, allowing you to get on with more important things.

    • We will deliver high res print and web versions and add the agency logo at no extra charge.

    • We will only shoot real estate and will do so only for real estate agencies.

    • We will basically minimise the client’s pain points and maximise their experience.

  4. Courtesy.

    • We will treat properties, owners and tenants, and their belongings with the utmost respect.

  5. Punctuality.

    • We will try our best to arrive at least 5 minutes early and will call ahead if we’re going to be more than 3 minutes late.

  6. Satisfaction.

    • If you aren’t completely satisfied, we will re-edit the photos or reshoot the property.

    • If you’re still unhappy, no charge.

  7. Value for money.

    • We will charge at a rate that is competitive and commensurate with the level of service we provide.

  8. Availability.

    • We will answer calls promptly between 7am and 10pm every day. Having us on-call at a listing will impress home owners.

    • We will, where possible, be available to shoot every day.